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Hongke Solution] Mobilize global expert support with one travel cost.

Pain Points of Manufacturing "Going Overseas": Why is it so Difficult to Collaborate Across Borders?

Have you encountered any of the following typical scenarios when working with Southeast Asian factory teams across borders?

Risk-based Pain Points: A Direct Threat to Enterprise Security and Compliance

1. High information security risk

Many factories still rely on third-party communication tools such as WeChat, Line, WhatsApp, etc. for remote collaboration, which involves the following risks:

  • Data transmission may be intercepted or leaked.

  • Exposure of core secrets such as production process, equipment parameters, supply chain flow, etc.

  • Cross-border data transfers may trigger local compliance risks (e.g. PDPA, GDPR)

These are the major pitfalls faced by overseas enterprises.

Efficiency pain points: the production rhythm is forced to slow down

1. Inefficient productivity processes

Abnormalities occur frequently in overseas factories due to unstable equipment and unskilled operation, and the time-consuming and primitive process of abnormality checking directly slows down the overall production progress.

2. Slow communication response

Cross-country teams are often encountered:

  • Email response is slow

  • Language barrier in various places (especially Thailand, Vietnam, India)

  • Difficulty in accurately describing field problems by front-line operators

  • Remote Voice Guidance Misoperation Due to Insufficient Clarity of Expression

The efficiency of cross-boundary co-ordination is extremely low, and there are even cases in which "the repairs are getting worse and worse instead of being clear".

3. Weak knowledge transfer

Mature engineers need to teach new hires one-on-one, and there is a lack of it:

  • Standardized Operating Procedures

  • Reusable Technical Documents

  • Traceable operating records

This results in the same problem occurring over and over again, wasting time and cost.

Cost pain points: frequent travel + high training costs

1. Extremely high cost of cross-border travel for technical experts

Take the data of a manufacturing customer of Hongke as an example:

  • Monthly average 5 Engineer trips

  • Cost per person per visit ≈ $3,000

  • included among these 2/3 Travel For support of off-site factory commissioning

Not only is it costly, but it also affects engineers' schedules and health, and it's not sustainable.

2. Difficulties and Hidden Costs of Local Staff Training

Overseas new staff in general:

  • Insufficient operational experience

  • Limited equipment understanding

  • Long training cycle

  • Additional wastage and depletion due to unfamiliar operations

It increases operating costs in the long run and reduces capacity stability.

AR Remote Assistance: "Zero Distance" Cross-Country Collaboration

When an overseas factory encounters a technical problem during production, maintenance or equipment commissioning, HONGKE AR Remote Assistance provides immediate, accurate and efficient cross-border technical support.

The core value is:It allows engineers in the China headquarters to see every detail as clearly as if they were standing on the site of an overseas factory in Thailand, Vietnam, or India, and to instruct operations immediately.

  • Frontline employees simply put on the AR smart glasses of Hongke, and they can send the on-site images back to the experts in China in real time with high-definition and zero-latency.
  • Experts can see every detail in the first view of frontline workers without having to be present, while AR goggles can be used to accurately superimpose labeling guidelines, high-definition drawings, and standardized steps in the operator's real-time field of view.
  • Frontline staff: no need to check their cell phones or computers, just through the glasses can directly receive the expert's notes and instructions; you can also use voice-activated control of the glasses, hands are completely free, and all the energy to focus on on-site troubleshooting and processing.

This is the core value of HONGKE AR remote assistance: it truly breaks down the space and time barriers across borders, and allows remote technical guidance to be transformed from "shouting over the air" to "face-to-face" efficient collaboration.

Advantage of Hongke AR Remote Assistance Solution: More than Just "Seeing

AR Remote Assistance is not just an ordinary video call tool, but an industrial-grade collaboration solution that deeply integrates AR, AI and digitalization technologies, and is specially designed for the manufacturing industry and overseas factories. Its core competence has been recognized by the global authority in the XR field:

Hongke's AR one-stop solution won the "Auggie Awards Best Enterprise Solution", the world's top XR honor, and its Vuzix AR smart glasses have more than 400 patents and have won the CES Innovation Award for 18 consecutive years.

1. Real-time 4K HD Audio and Video: Communicating Across Borders in Real Time

Supporting 4K high-definition images and two-way audio real-time interactions, it ensures clear images and stable sound even during cross-country collaborations, making remote experts feel as if they were on-site.

2. AR Overlay Note: Efficiency Improvement 50%+

Experts can overlay instructions such as arrows, circles, text, 3D models, etc. directly in the operator's field of view, increasing collaboration efficiency by at least 50% compared to verbal descriptions.

3. One-Click Recording: Precipitate Experience into Reusable Assets

The entire instruction process can be completely recorded for subsequent review, training and quality traceability, allowing senior engineers to standardize and systematically preserve their experience.

4. AI Cross-Language Support: Removing Barriers to Cross-Border Collaboration

Support 28 languages (including Cantonese), fully adaptable to Thailand, India and other overseas factory scenes, effectively avoiding the misunderstanding caused by the language barrier.

5. End-to-end information security: avoid information leakage and compliance risk.

  • Uses AES-256 end-to-end encryption

  • Support for Overseas Localization Deployment

  • Passed GDPR, Thailand PDPA, India DPDP
    Block the security risks caused by third-party chatting tools at the source.

6. Industrial grade protection: not afraid of high dust and high humidity.

With IP67 protection rating, 2m drop test and various IEC/ISO certificates, the AR goggles can be stably adapted to harsh industrial environments.

7. Super easy to use: 30 minutes for zero-based employees to master the program

Provides voice, button, touch, PC control, etc., so that new employees can use it quickly.

8. Open Platform: Supporting Secondary Development for Enterprises

Equipped with Qualcomm XR1, Android 13, supports self-developed APP, SDK development and seamless integration with enterprise systems.

9. 10-hour enterprise-class battery life: full shifts without downtime

It can be used continuously for 10 hours on a single charge to meet the all-day needs of factories.

10. Flexible Deployment: Remote Push Online / Offline Installation

Adapts to different network environments and provides 160+ industrial applications.

11. AI-assisted diagnosis (optional)

It can automatically recognize the status of equipment and part models to enhance the efficiency and accuracy of troubleshooting.

Value of AR Remote Assistance Program

Selection AR Remote AssistanceYou will get:

  • Significantly reduce travel costs:
    There is no need to send technical experts to overseas factories frequently, which saves high expenses on airfare, accommodation, food and lodging.
  • Dramatically shorten the response time to failures:
    Provides 7×24-hour global technical support to troubleshoot and solve production problems in the shortest possible time, minimizing downtime losses.
  • Enhance the skills of frontline staff:
    Providing clear, standardized operational guidance in the AR field enables new employees to quickly master complex equipment operations, shortening training cycles and reducing operator error rates.
  • Standardized workflow:
    The experience of senior engineers has been solidified into AR operating procedures, so that factories in different countries around the world can follow the same set of high-standard SOPs.
  • Accelerate the precipitation and transmission of technical knowledge:
    Each remote instruction can be recorded, archived and formed into reusable digital assets, creating an enterprise-specific knowledge base.
  • Improve production efficiency and quality:
    Through precise AR guidance, it reduces mishandling, minimizes rework, and improves overall manufacturing process efficiency and product quality.
  • Minimize security risks:
    Avoid the high cost of data breaches, compliance risks, and other losses (industry average of millions of dollars per year) with AES-256 encryption and local deployment capabilities.
DimensionTraditionalAR Smart Glasses
Cost structureHigh travel costs (over a million dollars per year)Zero travel cost, save more than 60% of operation and maintenance expenses annually.
Response Time24-48 hours (delayed across time zones)Real-time response (resolution within ≤ 4 hours)
operating efficiencyRelying on manual experience, misoperation rate 15%Standardized AR guidance, misoperation rate ≤3%
Passing on KnowledgeExperience is easily lost through word of mouthStandardized precipitation to form a reusable knowledge base
Data SecurityEasily leaked e-mail/telephone transmissionsLocalized deployment, AES-256 encryption

There is the formation of fruit:

Revenue = Estimated savings (travel budget + lost hours due to equipment anomalies) - Input costs (depreciated over 5 years)

Tested by a manufacturing customer of Hongke:The revenue of a single station is over RMB 200,000 yuan.

There are no fruits:

  • Reducing production abnormal working hours

  • Reducing complaints from frontline staff

  • Improve on-time delivery

  • Enhance customer satisfaction

V. Comprehensive Coverage of the Manufacturing Scene

  • Equipment installation and commissioning:
    Specialists can remotely guide local technicians through the initial installation and commissioning of complex equipment.
  • Production line maintenance and repair:
    On-site technicians receive expert annotations and voice guidance through Hongke's AR smart glasses to quickly troubleshoot equipment.
  • Production guidance for new products:
    For new equipment or processes, experts can remotely supervise the start-up of production in overseas plants.
  • Remote training and assessment:
    Using AR real-time vision, we provide standardized operation training for overseas employees and can directly assess them remotely.
  • Quality inspection and problem tracing:
    Remote experts can view on-site inspection results in an AR perspective to guide quality checks or problem localization.

VI. You may want to know:

Q1. Can Hongke AR Remote Assistance really solve the real problems of overseas factories in Thailand and India?

A1. Absolutely. For overseas factories "Slow response, high cost, difficult communication, lack of talents". HONGKE's core pain point is that we are able to provide the best service to our customers through "First View Real-time Video + AR Overlay Guidelines."In addition, the Chinese experts were able to visit the site "from afar".

Troubleshooting from Days reduced to hoursThe solution has been used by many customers in their Southeast Asian factories for a long time and is a proven, practical and truly effective tool. The solution has been running steadily for a long time in the Southeast Asian factories of several customers, and is a mature, practical and truly effective industrial-grade tool.

Q2. The network of overseas factories is poor (bandwidth is limited and unstable), can I still use AR Remote Assistance smoothly?

A2. Yes, the product has been optimized for "weak network environments".

  • Bandwidth OptimizationThe system utilizes advanced codecs and dynamic bit rate adjustments to maintain picture clarity at low bandwidths; audio and markup commands are prioritized for transmission.

  • Support offline operationStandard Operating Procedures (SOPs), operation manuals, etc. can be called up offline without relying on the Internet.

  • Multi-Network Adaptation: Fully compatible with 4G / 5G / Wi-Fi, network testing and optimization recommendations are available prior to deployment.

Q3. Are the AR glasses and system easy to use for field operators who are not familiar with high technology?

A3. Easy to follow!
The Vuzix AR goggles are designed with the core idea of "not adding burden to the frontline staff".

Hardware:

  • Lightweight and comfortable to wear all day without stress

  • Supports voice, touch, and key interactions.

Software:

  • Simple interface and clear steps

  • Core functions at a glance.Can be operated independently with only 30 minutes of training

Services:

  • Provide full process deployment, operational training and ongoing support

Q4. How can I protect my data security and privacy when transferring video and operational data across borders?

A4. Data security is the "lifeblood" of Hongke. End-to-End Security Protection Framework::

  • Bank-level AES-256 encryptionEnsure that all audio, video, annotation and AI information is secure in transmission and storage.

  • Flexible deployment model: Public Cloud / Private Cloud / Localized Deployment (can be directly deployed in overseas factories)

  • Session Privilege Protection: Authorized login is required, and passwords and access rights can be set to prevent unauthorized use.

Q5. In addition to remote assistance, what other values can HTC AR industrial solutions bring to the digital transformation of enterprises?

A5. AR Remote Assistance is more than just a "tool to solve the problem at hand", it's Entrance to Enterprise Digitization::

  • Numerical Workflow: Conversion of SOPs, maintenance manuals into AR visualization guidelines

  • precipitation of knowledgeAutomate recording processes to build a reusable enterprise knowledge base.

  • AI Assist Capability (optional): Auto Meter Reading, Parts Identification, Fault Prediction

  • Decision DataGenerate data such as fault type, processing time, one-time resolution rate, etc. to help management formulate strategies.

Q6. How to evaluate the return on investment (ROI) of AR Remote Assistance?

A6. transferable from Quantification of the four core perspectives Evaluate ROI:

  1. Cost Savings: Reduce international travel, downtime losses, and expert labor costs

  2. Efficiency gains::

    • Reduced Mean Time To Repair (MTTR)

    • Shortened training cycle for new employees

    • Significant increase in one-off settlement rate

  3. Quality and Safety: Decrease in the rate of misuse and reduction in the rate of accidents

  4. Value of Knowledge: Accumulate digitalized SOPs, AR tutorials, and expert libraries to form long-term reusable assets.

HONGKE Consultant Team can help companies set up KPIs before the project starts and provide clear ROI analysis report after the project is launched.

Go to the Vuzix product page

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